Security& Tourism project: field visits in Rome, Saint-Denis and Alba

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Paris, October 2014 – Three visits in partner cities of the Security&Tourism project were held in September-October: Rome (Italy) received Saint-Denis, Barcelona and Munich on 16-17 September; Saint-Denis (France) received Brussels on 29-30 September; Alba (Italy) received Brasov and Barcelona on 9-10 October. Efus’ expert Janez Mekinc took part in all three visits.

Rome: ensuring coherence among the various schemes

1_Tourist info pointDuring the visit in Rome, the city presented its security and tourism policy, in particular regarding information to tourists and technologies used for the protection of national heritage monuments and sites, as well as for information gathering. The city of Rome has many schemes in place, such as Tourism Information Point (TIP); the processing of complaints by the Department of Economic Development and Productive Activities; the Office for the Protection of Consumers, which deals with complaints (including those from tourists), and the website

Other measures include:

  • Unesco World Heritage Site Management plan for the protection of archaeological sites and the prevention of vandalism;
  • SIRS electronic system, which classifies police intervention according to typology (nightlife, prostitution, parking offences, problems with taxis, etc) and specifies the penalties and other responses to problems;
  • “Io segnalo” (I Report) system, which allows the local police to record cases reported by members of the public, including tourists;
  • Operation Centre LUPA, which is a platform that receives users’ reports through Twitter.

As part of the Security&Tourism project, the city of Rome is conducting an audit in order to improve coherence among all the security and tourism schemes; strengthen cooperation among the various bodies in charge of security and those in charge of tourism, and improve the partnership between the police and departments that manage cultural sites.

“The issue of security and tourism is important for Rome, where tourism is a key sector,” said Marta Leonori, Deputy Mayor for Tourism. “Many questions addressed through the project are linked to today’s urban challenges and we must identify the most pressing problems for which a response is needed. Some problems are typical of Rome, for example tourists who go back home with a piece of our heritage in their suitcase. Others are common to all cities. In any case, the exchange of practices offered through the Security&Tourism project is a very interesting basis.”

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Saint-Denis: improving the image of the city and the reception of tourists

P1090211During the visit in Saint-Denis, participants were shown how the city strives to develop tourism by communicating on the local heritage and by improving the reception of tourists.

Apart from its historical heritage, the city of Saint-Denis is also the headquarters of many medium and large companies. Also, the Stade de France and the Saint-Ouen market attract numerous tourists each year.

Saint-Denis’ public peace policy is in part based on several mediation programmes, such as the night mediators and “Partners for the City” (partenaires pour la ville). The city also works in partnership with a number of volunteer associations such as L’Amicale du Nid and SOS Victimes, both of which deal with problems of violence.

The objective of the audit being carried by Saint-Denis as part of the Security & Tourism project is to get a clear picture of tourism in the city with a view to strengthening the tourism policy in accordance with the public peace policy.

Alba: managing massive inflows of visitors at the Truffle Festival

DSC_0947Alba is renowned the world over as the “capital of the truffle”. Each year in October, Alba hosts the Truffle Festival. The success is such that each year, the population of the city is multiplied by ten. By participating in the Security & Tourism project, the city wants to improve the way it manages this large event and the acts vandalism linked to it, as well as to plan improved medium and long term schemes.

Thanks to the project, the city of Alba is now concluding the work started with local security and tourism stakeholders. In particular, the city plans to involve shopkeepers by sending them a questionnaire aimed at revealing shortcomings and possible solutions.

Alba also plans to produce an information brochure for tourists, which will include advice on security.